Averion’s Interactive Voice Response System (IVRS)

Averion offers its clients multiple options for implementing an IVRS. We work with several third-party IVRS providers when requested by our clients. In some instances, integrating a third party IVRS into a trial already in progress, can add time and cost to the overall program. This led Averion to develop and validate our own IVRS.

The Averion IVRS is an extremely competitive, cost-effective and automated way for sites to enroll and/or randomize their patients, order and receive shipment confirmations of drug inventory and collect patient reported outcome (PRO). The system  ensures that upon randomization, the appropriate stratification logistics and institutional balancing are adhered to as outlined in the study protocol.   Additionally, the appropriate fax and/or email confirmations get sent. Averion's IVRS has an alert feature that calls and notifies the patient when they fall outside of any window of adherence for providing data as specified by the study protocol.

Averion’s IVRS was designed, built and validated by Averion’s team of experienced application developers who are both clinically and technologically savvy. This system, like other industry IVR platforms, is fully-validated, 21 CFR Part 11 compliant and built from an established robust IVR technology platform. Each IVR application goes through extensive System Development Lifecycle (SDLC) procedures to ensure proper testing, validation and change control of all programming.

Averion’s IVRS features:

• Randomization
• Configurable alerts for site, sponsor, and patients through e-mail or fax
• Drug Shipment and Inventory Management

Averion IVRS services:

• Comprehensive training for sites
• Toll-free access to IVRS Technical Support managed by Averion staff
• Scalable and flexible platform which is ideally suited for Adaptive Design Trials
• Contingency Plans/Disaster Recover Procedures in place